MARCH 2009: saw Saracen conduct its first Customer Survey of the year - an amazing number of you responded which we are all truly grateful to you for. All the results have been analyzed and reviewed in depth and some key highlights are summarised for you below.
• KEY RESULTS (Document Storage)
- 95% Rated our DELIVERY PROMPTNESS as Excellent (72.1%) or Good (23.0%)
- Suggested that a LACK OF SPACE ONSITE was a key reason for moving records offsite 86%
- 95% Rated our CUSTOMER SERVICES as Excellent (70.5%) or Good (24.6%)
• KEY RESULTS (Media Storage)
- 100% Rated our DELIVERY PROMPTNESS as Excellent (59.6%) or Good (40.4%)
- Suggested that RISK MANAGEMENT/ DISASTER RECOVERY COMPLIANCE was a key reason for moving media and data offsite 87%
- 92% Rated our CUSTOMER SERVICES as Excellent (53.5%) or Good (38.3%)
WHAT YOU SAID:
"Our Documents are retrieved Promptly & barcoding makes Life so much easier"
~ Val Salter HR Owen Plc
"Saracen have always been friendly, professional & helpful"
~ Angela Hall Musicians Answering Service
"Fast, Prompt, Excellent"
~ Carrie Gaston Hestia Housing & Support
"There is a standard approach of professionalism through the company"
~ Louis Tolaini Penningtons Solicitors LLP
"Your drivers are friendly which makes a change from other firms"
~David Troup Informa Plc
PR: 
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